Return Policy

At ASJ Grillz, we pride ourselves on crafting high-quality, custom grillz tailored to your specifications. Please review our return policy carefully, as it outlines the terms and conditions for our products. By making a purchase on our website or shop, you acknowledge and accept this policy. ALL SALES ARE FINAL

 

Custom Orders:

• Non-Refundable Deposits: Once we receive your deposit and initiate the custom grillz process, the deposit is non-refundable under any circumstances. If you choose to cancel your order after the process has started, we cannot return the deposit.
• ALL SALES ARE FINAL: All custom grillz orders are final sale. Once the final payment is received and the grillz leave our facilities—either for shipping or pickup—ALL SALES ARE FINAL. No changes, returns, or refunds will be accepted by any means.

Customization and Fit:

• Mold Responsibility: We create your custom grillz based on a mold provided by you. It is crucial that the mold is taken accurately to ensure a perfect fit. While the grillz will fit the mold, we cannot guarantee that they will fit your mouth perfectly if the mold is not taken correctly. If the grillz do not fit as expected due to an inaccurate mold, we will not be responsible for any adjustments, returns, or refunds.

Damaged or Defective Items:

• Shipping Issues: We are not responsible for any damage or loss that occurs during shipping. No exchanges or refunds will be provided for items damaged or lost in transit. However, if you encounter any issues, please contact us immediately at support@asjgrillz.com. We are committed to assisting you and will work with you to address any concerns and provide support as needed.

Contact Us: For further questions or support, please reach out to our customer service team at support@asjgrillz.com. We are dedicated to helping you and ensuring that you are satisfied with your custom grillz.

Thank you for choosing ASJ Grillz. We appreciate your business and are dedicated to delivering exceptional custom jewelry.